Refund policy

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the procedures for cancelling orders and returning/refunding products purchased from Pretty Whimsy Closet (https://www.google.com/search?q=prettywhimsycloset.com). This policy is an extension of our Terms and Conditions.

1. Order Cancellation Policy

You may cancel your order only if it has not yet been processed or shipped.

Order Status	Cancellation Eligibility
Order Placed	YES, within 2-4 hours of placing the order.
Processing/Printing	NO. Once printing begins, the order cannot be cancelled.
Shipped	NO. Cancellation is not possible once the tracking number is generated.

Export to Sheets

To request a cancellation, you must immediately contact our customer support team at [Insert Customer Service Email or Phone Number] with your Order Number. If your cancellation request is approved, the full amount will be refunded to your original payment method.

2. Return and Refund Eligibility (Printed Apparel & Accessories)

Due to the nature of our custom-printed products, we maintain a strict return policy. We only accept returns for items that are damaged, defective, or incorrectly sent.

Condition	Eligibility for Return/Refund	Reason
Damaged or Defective Item	YES	Manufacturing defects, print errors, holes, or damage sustained during shipping.
Wrong Item/Size Received	YES	You received a product different from what you ordered (e.g., received an 'M' when you ordered an 'L').
Incorrect Size Chosen by Customer	NO	Returns are not accepted for size issues where the correct size as per the order was shipped. Please check our size charts carefully before ordering.
Change of Mind/Dislike	NO	We do not accept returns if you simply change your mind or dislike the print/material.
Used or Washed Item	NO	Items must be in their original, unused, and unworn condition.

Export to Sheets

Return Conditions:

For a return to be eligible:

1.    You must notify us of the issue within [Insert Number, e.g., 7] calendar days of delivery.

2.    The product must be unused, unwashed, and in the original condition with all tags and original packaging intact.

3.    You must provide photographic or video evidence of the defect or damage.

3. Return Procedure

1.    Initiate Contact: Email us at [Insert Customer Service Email] with your Order Number, a clear explanation of the defect, and required photographic/video proof.

2.    Review and Approval: Our team will review your request within [Insert Number, e.g., 2-3] business days. If approved, we will provide you with instructions and a Return Authorization Number (RAN).

3.    Shipping the Return: You may be required to ship the product back to us. We will [Choose one: 1) arrange for a reverse pickup OR 2) reimburse your courier charges up to Rs. [Insert Amount]] if the return is due to our error (defect, damage, or wrong item).

4.    Inspection: Once the returned item is received, we will inspect it to confirm the reported defect.

4. Refund Processing and Exchanges

4.1 Refunds

If your return is approved after inspection, a refund will be processed.

• Method: The refund will be credited back to your original payment method.
• Timeline: Please allow 7-10 business days for the amount to reflect in your account after the refund is initiated by us.
• Shipping Fees: Shipping charges paid during the original order are generally non-refundable, except in cases where the entire order was defective or canceled before shipping.

4.2 Exchanges

We typically do not offer direct exchanges. If you are eligible for a return (due to defect/error), we will process a refund, and you may place a new order for the desired item.

5. International Orders

For orders shipped outside of India, we are unable to process returns or exchanges due to the high cost of shipping and customs duties. All international sales are considered final, except in cases of confirmed manufacturing defects, which will be handled on a case-by-case basis through a credit or partial refund.

International Orders and Policy Clarifications

This section clarifies the specific policies governing orders shipped outside of the country of origin (India, in this context) for Pretty Whimsy Closet. International transactions involve different complexities regarding shipping, customs, and logistics, necessitating a stricter policy.

1. International Shipping and Customs

When placing an international order, the following conditions apply:

• Customs Duties and Taxes: The customer is solely responsible for any and all customs duties, import taxes, tariffs, and brokerage fees levied by the destination country. These charges are not included in the product price or the shipping cost. Payment of these fees is required to release your order from customs.
• Refusal to Pay Fees: If an international shipment is refused by the customer upon delivery due to refusal to pay the required duties/taxes, the package will often be abandoned or destroyed by the carrier. In such a case, Pretty Whimsy Closet will not issue a refund for the order or the original shipping costs.
• Delivery Time: International shipping times are estimated and can vary significantly due to customs processing. We are not responsible for delays caused by the courier or customs authorities.

2. International Order Cancellations

The cancellation policy remains the same as for domestic orders, but is strictly enforced:

• Cancellation Window: Orders may only be canceled if the request is received before the item has entered the Processing/Printing stage (typically within 2-4 hours of placing the order).
• Strict Adherence: Once an international order has begun processing or has been shipped, cancellation is strictly not possible.

3. International Returns and Refunds

Due to the high cost, complex logistics, and customs barriers associated with cross-border returns, the international returns policy is highly restrictive:

• Final Sale (General Rule): All international sales are considered final. We do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or minor differences in color or design.
• Exception (Confirmed Defect): An exception is made only for products that have a confirmed manufacturing defect or were damaged in transit.

Procedure for Defective International Orders:

1.    Immediate Notification: You must notify us at [Insert Customer Service Email] within 7 days of delivery, providing clear photos or video evidence of the defect.

2.    Resolution: If the defect is confirmed, we will handle the issue on a case-by-case basis. We typically offer one of the following resolutions:

o    Partial Refund: A partial refund to compensate for the defect, allowing you to keep the item.

o    Store Credit/Full Refund: A full refund or store credit may be issued without requiring the item to be shipped back, as the cost of returning the item often exceeds its value. We do not typically accept physical returns for international defective items.

o    Replacement: A replacement item may be shipped at our discretion, but the customer may be responsible for new customs duties or taxes on the replacement shipment.

By placing an international order, you acknowledge and accept these terms regarding customs liabilities and the strict policy on cancellations and returns.