Terms of service

Terms and Conditions

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Welcome to Pretty Whimsy Closet ("we," "us," or "our"). These Terms and Conditions govern your use of the Pretty Whimsy Closet website (https://www.google.com/search?q=prettywhimsycloset.com) and your purchase of women's printed t-shirts and accessories (collectively, the "Products").

By accessing or using our website and purchasing any Products, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Agreement to Terms

By placing an order with us, you warrant that you are at least 18 years old or are visiting the Site under the supervision of a parent or guardian. You agree that the information you provide during checkout is accurate, complete, and current.

2. Products and Services

2.1 Product Descriptions

We strive to ensure that all descriptions, photographs, and details of Products appearing on the site are accurate. However, the actual colours, print placement, and appearance may vary slightly due to photographic lighting sources or your device’s display settings. All sizes and measurements are approximate.

2.2 Pricing and Currency

All prices displayed on the website are in Indian Rupees (Rs.) unless otherwise stated. Prices are subject to change without notice. The final price of an order will include the product price, applicable taxes (like GST), and shipping charges, as calculated at checkout.

2.3 Product Availability

All Products are subject to availability. If an item you ordered is unavailable, we will notify you and process a refund or offer an alternative.

3. Orders and Payment

3.1 Order Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

3.2 Payment

We accept various forms of payment, including [List payment methods, e.g., credit/debit cards, UPI, net banking, Cash on Delivery (COD) if applicable]. You agree to provide accurate and complete payment information. We are not responsible for any additional charges your bank or credit card provider may charge you.

4. Shipping and Delivery

4.1 Shipping Policy

We will arrange for the delivery of the Products to the address specified in the order. We are not responsible for delays caused by the shipping carrier, customs, or incorrect address information provided by the customer.

4.2 Risk of Loss

Risk of loss and title for items purchased from Pretty Whimsy Closet pass to you upon our delivery to the carrier. If a shipment is lost or damaged in transit, we will assist you in filing a claim with the carrier, but we are not responsible for the replacement or refund of the item unless otherwise specified by our separate Shipping Policy.

5. Returns, Refunds, and Exchanges

5.1 General Policy

Due to the nature of our printed/graphic apparel, returns, refunds, or exchanges are accepted only if the product is defective, damaged, or if you received the wrong item. We typically do not accept returns or exchanges for incorrect size selection or change of mind.

5.2 Process

To initiate a return or exchange, you must contact us at [Insert Customer Service Email or Link] within [Insert Number, e.g., 7] days of receiving your order. The Product must be unworn, unwashed, and in the same condition that you received it, with all original tags attached.

5.3 Refunds

If a refund is approved, it will be processed and applied to your original method of payment within [Insert Number, e.g., 7-10] business days. Shipping costs are non-refundable.

6. Intellectual Property

6.1 Site Content

All content on the site, including text, graphics, logos, images, product designs, and software, is the property of Pretty Whimsy Closet or its content suppliers and is protected by applicable intellectual property and copyright laws.

6.2 Product Designs

The printed designs on our t-shirts and accessories are original works or licensed to Pretty Whimsy Closet. You may not copy, reproduce, or use any design without our express written permission.

7. User Conduct

You agree not to use the website for any unlawful purpose or in any way that might harm Pretty Whimsy Closet, its employees, or other users. This includes transmitting any malicious code or unauthorized commercial solicitations.

8. Limitation of Liability

In no event shall Pretty Whimsy Closet, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

9. Indemnification

You agree to indemnify, defend, and hold harmless Pretty Whimsy Closet and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute arising out of or related to your use of the website or the purchase of products shall be subject to the exclusive jurisdiction of the courts located in [Insert City, e.g., Delhi, Mumbai, or your company's location].

11. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

12. Contact Information

Questions about the Terms and Conditions should be sent to us at:

Email: [Insert Your Customer Service Email]
Physical Address: [Insert Your Business Address (Recommended)]

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the procedures for cancelling orders and returning/refunding products purchased from Pretty Whimsy Closet (https://www.google.com/search?q=prettywhimsycloset.com). This policy is an extension of our Terms and Conditions.

1. Order Cancellation Policy

You may cancel your order only if it has not yet been processed or shipped.

Order Status	Cancellation Eligibility
Order Placed	YES, within 2-4 hours of placing the order.
Processing/Printing	NO. Once printing begins, the order cannot be cancelled.
Shipped	NO. Cancellation is not possible once the tracking number is generated.

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To request a cancellation, you must immediately contact our customer support team at [Insert Customer Service Email or Phone Number] with your Order Number. If your cancellation request is approved, the full amount will be refunded to your original payment method.

2. Return and Refund Eligibility (Printed Apparel & Accessories)

Due to the nature of our custom-printed products, we maintain a strict return policy. We only accept returns for items that are damaged, defective, or incorrectly sent.

Condition	Eligibility for Return/Refund	Reason
Damaged or Defective Item	YES	Manufacturing defects, print errors, holes, or damage sustained during shipping.
Wrong Item/Size Received	YES	You received a product different from what you ordered (e.g., received an 'M' when you ordered an 'L').
Incorrect Size Chosen by Customer	NO	Returns are not accepted for size issues where the correct size as per the order was shipped. Please check our size charts carefully before ordering.
Change of Mind/Dislike	NO	We do not accept returns if you simply change your mind or dislike the print/material.
Used or Washed Item	NO	Items must be in their original, unused, and unworn condition.

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Return Conditions:

For a return to be eligible:

1. You must notify us of the issue within [Insert Number, e.g., 7] calendar days of delivery.

2. The product must be unused, unwashed, and in the original condition with all tags and original packaging intact.

3. You must provide photographic or video evidence of the defect or damage.

3. Return Procedure

1. Initiate Contact: Email us at [Insert Customer Service Email] with your Order Number, a clear explanation of the defect, and required photographic/video proof.

2. Review and Approval: Our team will review your request within [Insert Number, e.g., 2-3] business days. If approved, we will provide you with instructions and a Return Authorization Number (RAN).

3. Shipping the Return: You may be required to ship the product back to us. We will [Choose one: 1) arrange for a reverse pickup OR 2) reimburse your courier charges up to Rs. [Insert Amount]] if the return is due to our error (defect, damage, or wrong item).

4. Inspection: Once the returned item is received, we will inspect it to confirm the reported defect.

4. Refund Processing and Exchanges

4.1 Refunds

If your return is approved after inspection, a refund will be processed.

Method: The refund will be credited back to your original payment method.
Timeline: Please allow 7-10 business days for the amount to reflect in your account after the refund is initiated by us.
Shipping Fees: Shipping charges paid during the original order are generally non-refundable, except in cases where the entire order was defective or canceled before shipping.

4.2 Exchanges

We typically do not offer direct exchanges. If you are eligible for a return (due to defect/error), we will process a refund, and you may place a new order for the desired item.

5. International Orders

For orders shipped outside of India, we are unable to process returns or exchanges due to the high cost of shipping and customs duties. All international sales are considered final, except in cases of confirmed manufacturing defects, which will be handled on a case-by-case basis through a credit or partial refund.

International Orders and Policy Clarifications

This section clarifies the specific policies governing orders shipped outside of the country of origin (India, in this context) for Pretty Whimsy Closet. International transactions involve different complexities regarding shipping, customs, and logistics, necessitating a stricter policy.

1. International Shipping and Customs

When placing an international order, the following conditions apply:

Customs Duties and Taxes: The customer is solely responsible for any and all customs duties, import taxes, tariffs, and brokerage fees levied by the destination country. These charges are not included in the product price or the shipping cost. Payment of these fees is required to release your order from customs.
Refusal to Pay Fees: If an international shipment is refused by the customer upon delivery due to refusal to pay the required duties/taxes, the package will often be abandoned or destroyed by the carrier. In such a case, Pretty Whimsy Closet will not issue a refund for the order or the original shipping costs.
Delivery Time: International shipping times are estimated and can vary significantly due to customs processing. We are not responsible for delays caused by the courier or customs authorities.

2. International Order Cancellations

The cancellation policy remains the same as for domestic orders, but is strictly enforced:

Cancellation Window: Orders may only be canceled if the request is received before the item has entered the Processing/Printing stage (typically within 2-4 hours of placing the order).
Strict Adherence: Once an international order has begun processing or has been shipped, cancellation is strictly not possible.

3. International Returns and Refunds

Due to the high cost, complex logistics, and customs barriers associated with cross-border returns, the international returns policy is highly restrictive:

Final Sale (General Rule): All international sales are considered final. We do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or minor differences in color or design.
Exception (Confirmed Defect): An exception is made only for products that have a confirmed manufacturing defect or were damaged in transit.

Procedure for Defective International Orders:

1. Immediate Notification: You must notify us at [Insert Customer Service Email] within 7 days of delivery, providing clear photos or video evidence of the defect.

2. Resolution: If the defect is confirmed, we will handle the issue on a case-by-case basis. We typically offer one of the following resolutions:

o Partial Refund: A partial refund to compensate for the defect, allowing you to keep the item.

o Store Credit/Full Refund: A full refund or store credit may be issued without requiring the item to be shipped back, as the cost of returning the item often exceeds its value. We do not typically accept physical returns for international defective items.

o Replacement: A replacement item may be shipped at our discretion, but the customer may be responsible for new customs duties or taxes on the replacement shipment.

By placing an international order, you acknowledge and accept these terms regarding customs liabilities and the strict policy on cancellations and returns.

Shipping and Delivery Policy

This Shipping and Delivery Policy governs the shipping and delivery of Products purchased from Pretty Whimsy Closet (https://www.google.com/search?q=prettywhimsycloset.com).

1. Order Processing Time

The processing time is the duration required to manufacture, print, check quality, and package your order before it is handed over to the courier.

Standard Processing: Due to the custom printing nature of our t-shirts, orders are typically processed within [Insert Number, e.g., 3-7] business days from the time the order is placed.
Peak Season/Sales: During high-volume periods (e.g., holidays, major sales), processing times may be extended. Any delays will be communicated on the website or via email.
Business Days: Processing and shipping occur on Monday through Friday, excluding national holidays.

2. Shipping Methods and Costs

Shipping Partners: We use reputable courier partners (e.g., [List partners, e.g., Delhivery, Blue Dart, India Post]) for reliable delivery.
Shipping Options (Domestic - India):

Standard Shipping: [Insert Standard Shipping Cost/Threshold for Free Shipping]
Express Shipping (If Available): [Insert Express Shipping Cost]

Shipping Costs: Shipping costs are calculated at checkout based on the delivery location, the weight of the package, and the chosen shipping speed.

3. Domestic Shipping (Within India)

Shipping Method	Estimated Transit Time (After Processing)
Standard Shipping	[Insert Number, e.g., 4-8] business days
Express Shipping	[Insert Number, e.g., 2-4] business days

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Total Delivery Time: Estimated Total Delivery Time = Processing Time + Estimated Transit Time.
Remote Locations: Delivery to remote or difficult-to-reach locations may take longer than the standard estimate.

4. International Shipping (Outside India)

Shipping Method	Estimated Transit Time (After Processing)
Standard International	[Insert Number, e.g., 15-30] business days (Varies by destination)

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Customs and Duties: The customer is responsible for all customs duties, import taxes, and brokerage fees levied by the destination country. These charges are not included in the shipping fee and are necessary to clear customs. Pretty Whimsy Closet is not responsible for any delays caused by customs procedures.
Delivery Estimates: International transit times are estimates only and are subject to delays due to customs and geopolitical factors.

5. Order Tracking

Tracking Number: Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to the courier's website to monitor your shipment's progress.
Activation: Please allow up to 24 hours for the tracking number to become active after you receive the confirmation email.

6. Incorrect Address or Delivery Issues

Customer Responsibility: It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and accurate.
Incorrect Address: If a package is returned to us due to an incorrect or undeliverable address provided by the customer, you will be responsible for the cost of reshipping the package. We will contact you to confirm the correct address and payment for reshipping.
Lost Shipments: If tracking information indicates an order was delivered but the customer claims it was not received (stolen/lost after delivery), we are generally not liable. We recommend customers whose packages are marked "delivered" but not received to:

1. Check with neighbours and family members.

2. Contact the local delivery post office/carrier immediately.

7. Damaged Shipments

If you receive a shipment that is visibly damaged, please:

1. Refuse to accept the package (if possible).

2. Immediately take photos of the damaged packaging.

3. Contact us immediately at [Insert Customer Service Email] with your order number and the photos so we can initiate a claim with the courier.